by
neilduffen
@ 2006-01-20 - 00:44:19
If your a seasoned hotelier whats the first thing you do should you find a suicide in your hotel?
Call the police?...no
Call an ambulance? What for? He/she is dead already , they're not going to get better.
Call the coroner?...and risk an eighty pound fee?...Nope.
The first thing you do is charge the credit card.
And add twenty percent.
Hotel Babylon.
This series began tonight on BBC1 and I have to say that I was impressed with how well it caught the spirit of hotel life.
London is not as glamourous as it appeared in the show, but who cares? It looked fabulous, all shiny lights and speed, bright lights and fast living.
Like Vegas, minus the tackiness and plus the style and class.
The characters were well drawn, and I've worked with all of them at some time or other.
The streetwise Concierge, the crusty Doorman, the gay Receptionist, the ambitous young Hotel Manager and the seasoned GM.
I was that young hotel manager.
Except I batted for the other side.
I wasn't as good looking as the guy in the programme but I got laid just as often.
Maybe more.
I was certainly a lot more switched on than the guy portrayed in the programme.
I knew all the tricks, and invented a few new ones.
For example, one night when I was a night manager I lost the early morning call sheet.
I knew I had at least one five am wake up call, probably a guest going to Heathrow to catch an early morning flight.
So what do you do when you don't know which guest to wake up?
Thats right Binky, you wake 'em all up.
The fire alarms had a habit of going off anyway.
The Hotel I was most fond of was located in Marble Arch.
I loved that little hotel.
I loved it with a passion, I felt I had grown up there.
I arrived there as green as a leaf and left a seasoned pro.
It wasn't the best hotel in the group, but it wasn't the worst either.
Almost everybody in the group looked down upon the hotel as it was in dire need of refurbishment.
It was relatively small with 108 rooms. The floorboards creaked,the wallpaper was heavily patterned and chintz was the theme.The lift was a million years old and there was no air con.
I remember remarking to the brother of the chairman one afternoon after he had popped in ad hoc for a coffee.
''Our greatest weakness (the condition of the hotel) is also our greatest strength (the need to prove ourselves to the rest of the company)''
Profound words formed under scrutiny.
The working day began at eight and finished at whenever o'clock.
The lobby and guests were the focus in the morning,followed by breakfast at ten,followed by paperwork,followed by lunch at one and then maybe a walk around Selfridges at two. More paperwork until four then back in the lobby for the arrivals.
Then a cocktail around the corner at six followed by more beer and numerous phonecalls to the night manager, ensuring that everything is ok.
I knew the hotel backwards, I knew every room intimately.
I made it my business to move around the hotel chatting to everybody, to know there business.
Their business, was my business.
I loved the lobby, watching the guests come and go.
Or should I say, watching the businessmen come and go.
And I saw some beutiful sights.
One morning in the lobby two American bear couples arrived and of course, I clocked them immediately.
And they,in turn, clocked me.
One came over to where I was standing by the Concierge desk, asking for a map.
I took the map out of the stand, opened it and marked the hotel.
And the Kings Arms.
And the Quebec.
And XXL.
I handed him my business card, advising him to call me for anything, anytime.
He smiled.
Two days later we indulged in some pretty wild sex while his hubby walked around the British Museum.
Another time I was loosely seeing this Irish Guy and he came into the hotel to see me.
I pretended to give him a showround but as soon as we were in a vacant room, I locked the door and he sank to his knees,hungry.
He blew me against the bedroom door as the maid hoovered outside.
The danger only added to it, you know?
When he had finished, or more accurately when I had finished I zipped my fly closed and brushed down my immaculate suite before continuing with the 'showround'.
But most of all I enjoyed the feeling of being King of the Castle, of the being the Captain.
I liked being disturbed with problems and issues.
And solving them.
Of going to meetings, presenting a rate strategy or entertaining a client.
I don't get to do that kind of stuff anymore and that makes me miss it all even more
The little hotel was refurbished and has since reopened.
It looks amazing.
Everybody has moved on, including me.